April 13, 2024

Business Bib

Business & Finance Blog

8 reasons why your small business should use social media more often

5 min read

When one-third of the world’s population routinely uses social networking sites, having a social media presence for businesses is critical. With more people joining social media platforms daily, these platforms are on pace to become the largest and most convenient source of all types of communication soon. What does this all mean? This implies that hundreds of individuals are scrolling through their feeds daily in search of new content and opportunities to engage with their favourite brands.

This means that if you want to attract and, more crucially, keep customers, you must establish a social media presence. Most marketers currently acknowledge that social media marketing has significantly boosted their brand’s exposure. Having a social media presence benefits your business in more ways than one. It enables you to connect with and understand your customers better. Certain firms may question whether social networking is truly necessary. The short answer is that it most surely is. Many small businesses hire agencies that offer social media management services.

And if you’re still looking for additional convincing reasons to demonstrate the value of social media presence and why your organisation should try to constantly build its social media presence, continue reading. The following are reasons why your small business should establish a social media presence:

1. Maintaining a Social Media Presence assists your brand in remaining relevant.

There is no telling what type of trend may go viral and become the next big thing in today’s fast-paced digital world. And even if it does, there is no telling how long it will remain in the spotlight. Having a social media presence allows your material to get published in the news or for an influencer to tweet about your brand. Having an idea of popular themes is what allows your content to go viral.

Keep an eye out for popular discussions in which you can participate. Memes and pop-culture phenomena that are ideally aligned with your brand can be carefully leveraged to reach a broader audience. You may join the conversation and engage in stories while everyone else is talking. This will result in increased traffic, news coverage, and visibility. Because trends tend to fade fast, it is critical to participate in them while they are occurring. To respond appropriately, you must be proactive and constantly monitor new trends and current events.

2. You cannot ignore your competitors’ social media presence.

If you haven’t noticed before, your rival has a social media presence, most likely across multiple channels. Social media marketing is used by most marketers. This indicates that your competitors are continually leveraging the power of social media marketing. The best feature of social media is that information is freely available. With a little investigation, you can monitor practically anything, from the performance of your postings to how your competitors grow their social media presence.

You may learn a lot by examining how well-established firms manage their social media presences. Monitor their social media marketing activity and the success of their campaigns. If they succeed, it indicates that they are doing something correctly, and you can take notes.

3. A Business’s Social Media Presence Facilitates the Use of Targeted Advertising.

When it comes to the critical nature of social media presence, one element cannot be overlooked: social media advertising. Having a sizable social media following is insufficient. Your ultimate objective is to increase sales, which requires a smart approach to advertising your products or services on social media. 

The thing is, social media platforms enable you to generate extremely targeted advertisements that you can tailor to your audience’s preferences. For example, Facebook Ads let you target clients based on their age, gender, education level, geography, and even user behaviour. As a result, the vast majority of digital marketers use Facebook Ads.

4. Possessing a social media profile increases brand awareness

Social media is forever changing the way we communicate and engage with one another, and most crucially, with brands. Most adult internet users use Facebook, Instagram, LinkedIn, and Pinterest. Possessing a social media presence enables you to connect with all of these users. It can assist you in connecting with new audiences, increasing the likelihood of being discovered by potential clients. A single post can increase brand recognition more effectively than any physical marketing campaign.

5. Promotion on Social Media Increases Inbound Traffic

When you change your blog or website, it may take time for Google to notice. This implies that very few people will be aware that you have published fresh content, and the only true audience for your blog or website will be those who are actively searching for it. When you promote your material on social media networks, it is instantly accessible to those who are already interested in your company with a single click. By publishing your material at strategic times of the day, you may also increase the number of shares on your links and so reach a much larger audience, which can help increase your website traffic.

By establishing a social media presence for your business, you open the door to a larger, untapped audience, diversifying your consumer base. This is critical to establish your brand’s authority in the niche. Increasing your traffic is also vital if you wish to rank on the first search results pages. Bear in mind that search engines consider the amount of traffic your pages receive when determining their relevance. The aim is to generate good content and publish it at strategic moments on significant social media networks to get the most high-quality traffic possible.

6. You gain a better understanding of your target market.

Any business’s primary focus should be on its clients and audience. Understanding them enables you to develop more effective advertising and products. Establish a social media presence for your business to facilitate communication with your consumers and target audience.

7. Social Media Presence Assists in the Development of Valuable Relationships With Customers

After becoming acquainted with your audience, the next stage is to establish a connection with them. Why is this significant? Because your audience is not interested in simply reading about your products or services or listening to your marketing presentations, They desire interaction with you. Several millennials engage with a brand at least once a month on a social media platform. Thus, you can appreciate how critical it is to communicate with your audience to build relationships rather than simply using social media to market your products. Social media has made it incredibly simple for you to communicate directly with your audience on a one-on-one basis.

8. A Well-Managed Social Media Presence Contributes to Improved Customer Service

While acquiring a new customer is challenging, retaining an existing one is rather simple. This is why every firm requires excellent customer service to survive. While social media makes it easier for you to engage with your consumers, it also makes it easier for your customers to contact you directly, skipping lengthy customer care phone calls. This means that prompt customer service is no longer optional; it is required. Your customers expect you to resolve issues and address their concerns immediately.

Failure to respond promptly on social media networks may cost you a customer. Users reward brands that respond quickly to customer requests and complaints on social media. Additionally, most users are inclined to suggest a brand to others after having a positive social media experience with it.