A work order management system is an application or service that provides a high-level management solution for companies that provide maintenance, upkeep and repair services to their clients. The purpose for using a computer biased work order management system over the old traditional paper and carbon copy system of the past is to increase productivity, reduce delay in response time, take advantage of the new technological breakthroughs of today and improve quality of service.
Work order management systems like the work order management software made by ServiceMax take full advantage of today’s computer technology including the internet, social media, connected field service and mobile devices.
The advantages to using this type of software is its abilities to manage and monitor the submission of new work orders, to approve pending orders, and to close an order when completed; to more easily manage field service teams, the territories they are in charge of, and the activities in their corresponding fields; and to have service requests automated by the software. This helps a company improve their response time to meet their customers’ demands more efficiently, ensure that they are fulfilling their Service Level Agreement (SLA), and thus increase their cash flow.
Work order management software can be used to schedule work orders and assign field technicians to locations that require attention; inform workers and technicians of safety procedures; send automated Email notification to customers whenever work requests have been approved, completed, canceled or rejected; track labor and material costs; generate report detailing the work that was completed with the project; and even manage their work permits.
One of the newer capabilities of work order management software these days is its ability to make use of Connected Field Service (a feature of Internet of Things [IoT] technology). Connected Field Service gives work order management software the ability to remotely connect to a device over the Internet and to not only diagnose a problem that is occurring, but also detect a potential problem before they become issues. That allows a repair service company to implement a solution before a product malfunction to minimize down time, minimizing the need for an on-site visit to perform downloads, upgrades, or software updates; to be able to monitor the health of a piece of equipment by means of status report and analytics; the ability to trigger work orders based on product alerts; provide contextual repair procedures and documents to on-site technicians or customers who opt for self-service; and to have remote documentation that can include interactive 3D modeling capabilities, for direct interaction in the repair process.
This type of software is also able to take advantage of mobile technology and the trend of running a business from a smart phone, giving technicians, mangers and clients the ability to submit new orders, monitor the progress on any work order, sign off on completed projects, access real-time data, upload pictures of work in progress or documents, and respond to emergencies more quickly, and to be able to do that from their mobile device from virtually any location.
In conclusion, work order management software is an ideal solution for any business needing to perform maintenance and repairs within their industry.
